BRANCH MANAGER (OPERATIONS)

Branch Manager - 8 Nos -  250 KD + 25 KD Food allowance

DEPARTMENT: Operations – Restaurants

REPORTS TO: Area Manager

FUNCTIONAL AUTHORITY FROM: Operations Enforcement Officer and Operations Management SUPERVISES: Restaurant Shift Managers, Assistant Shift Managers, Kitchen In-Charge / Senior Cook, and all FOH and BOH staff at the assigned branch

LOCATION: Assigned Restaurant Branch

ROLE OVERVIEW

The Branch Manager is the primary accountable owner of one assigned restaurant branch across all operating hours and shifts. The role owns sales, service, food quality, food safety, staff performance, cash, stock, cost control, cleanliness, maintenance, compliance, and reporting. The Branch Manager may delegate tasks, but cannot delegate accountability. The Branch Manager must establish controls, verify execution, identify failures, act promptly, escalate matters outside delegated authority, and follow corrective actions through to closure.

KEY RESPONSIBILITIES

BRANCH OWNERSHIP & OPERATIONAL CONTROL (NON-NEGOTIABLE)

● Hold full operational ownership of the assigned branch across every shift.

● Ensure an authorised and competent manager is in charge during every operating period.

● Personally verify opening readiness, peak-period execution, shift handovers, and closing controls.

● Maintain direct knowledge of branch conditions through observation, checklists, reports, and operating data.

● Correct operational failures immediately and follow through until the issue is closed.

● Escalate matters outside delegated authority before they become larger failures.

AVAILABILITY & COMMUNICATION (NON-NEGOTIABLE)

● Remain reachable throughout assigned duty periods and the approved on-call rota.

● Respond promptly to calls, messages, and escalations from the branch, Area Manager, and support teams.

● Act immediately on urgent operational, staffing, guest, cash, stock, food-safety, or maintenance issues.

● Maintain clear shift handovers and ensure material risks are communicated to the next responsible manager.

PEOPLE MANAGEMENT, STAFFING & DISCIPLINE

● Prepare and control staff schedules according to forecast demand, approved manpower, and labour targets.

● Ensure every shift has sufficient trained coverage for FOH, BOH, cashiering, and dispatch.

● Set clear duties, conduct operating briefings, and verify completion.

● Control attendance, punctuality, grooming, breaks, leave, overtime, and employee conduct.

● Coach employees, document performance gaps, and escalate repeated underperformance or misconduct.

● Maintain a respectful workplace free from harassment, discrimination, intimidation, and retaliation.

SALES, GUEST EXPERIENCE & PLATFORM PERFORMANCE

● Achieve approved branch sales, transaction, average-check, and profitability targets.

● Review sales and delivery-platform performance daily and take corrective action on gaps.

● Protect menu availability and execute approved promotions, upselling, and local-store initiatives.

● Ensure guest complaints are recorded, investigated, resolved, and followed through.

● Control discounts, refunds, voids, cancellations, and complimentary items within approved limits.

FOOD QUALITY, FOOD SAFETY & HYGIENE (NON-NEGOTIABLE)

● Ensure food is prepared and served according to approved recipes, portions, presentation, and holding times.

● Enforce receiving, storage, date-labelling, traceability, rotation, and expiry controls.

● Enforce temperature, allergen, cleaning, pest-control, hygiene, and food-safety requirements.

● Maintain zero tolerance for expired, contaminated, improperly stored, or otherwise unsafe products.

● Stop unsafe work, quarantine or reject unsafe stock, and remove unsafe equipment from service.

● Report critical food-safety incidents immediately and preserve all required records.

CASH, POS & FINANCIAL CONTROL (NON-NEGOTIABLE)

● Ensure accurate cash handling, safe control, POS use, deposits, and shift close-outs.

● Reconcile cash, sales, discounts, refunds, voids, and complimentary items every day. ● Investigate and report cash differences, suspicious transactions, and control breaches on the same day.

● Ensure no cash movement, refund, discount, void, or complimentary item is processed without proper approval and records.

STOCK, FOOD COST & WASTAGE CONTROL

● Ensure accurate receiving, transfers, storage, stock counts, and inventory records.

● Review stock, food-cost, portioning, and wastage variances and correct their root causes.

● Control overproduction, staff meals, giveaways, spoilage, and unauthorised consumption.

● Investigate shortages and repeated variances and submit documented corrective action.

MAINTENANCE, EQUIPMENT & ASSET PROTECTION

● Keep all kitchen, FOH, storage, safety, utility, and delivery-support equipment operational and properly used.

● Record maintenance requests and follow them through to verified closure.

● Escalate critical faults immediately and apply safe interim controls.

● Prevent avoidable damage, misuse, loss, or neglect of company assets, keys, access credentials, and records.

REPORTING, AUDITS & CORRECTIVE ACTION

● Submit accurate daily, weekly, and monthly reports by the required deadlines.

● Report incidents, injuries, complaints, losses, suspected fraud, regulatory visits, and major failures immediately.

● Cooperate fully with audits, inspections, investigations, and Operations Enforcement interventions.

● Close audit findings and corrective actions by the agreed deadline or escalate before the deadline.

● Never conceal, delay, alter, or falsify branch information or records.

AUTHORITY & ESCALATION

● Deploy staff, assign duties, adjust breaks, and reorganise shift coverage within approved policy.

● Access the sales, POS, cash, stock, attendance, complaint, maintenance, and audit information needed to manage the branch.

● Initiate documented coaching, performance correction, and incident reporting.

● Resolve guest complaints and approve remedies within the authorised limit.

● Reject deliveries, quarantine unsafe stock, and stop unsafe food, equipment, or work processes.

● Request recruitment, replacement, formal disciplinary action, and urgent support when required.

● Obtain Area Manager or higher approval for final hiring or termination, salary changes, permanent headcount changes, major unbudgeted expenditure, policy exceptions, and non-emergency branch closure.

PERFORMANCE STANDARDS

● Meet company-approved targets for sales, profitability, service speed, order accuracy, guest ratings, and delivery-platform execution.

● Maintain cash, stock, food-cost, labour, overtime, and wastage results within approved tolerances.

● Complete all mandatory opening, closing, temperature, cleaning, cash, stock, safety, and maintenance records.

● Maintain zero unresolved critical food-safety, safety, cash-integrity, or regulatory violations.

● Keep required staffing, attendance, training, and shift coverage at the approved standard.

● Close guest complaints, audit findings, maintenance issues, and corrective actions within agreed deadlines. ● Prevent repeat failures by documenting root causes, ownership, deadlines, and verified closure.

ACCOUNTABILITY & CONSEQUENCES (NON-NEGOTIABLE)

●The Branch Manager may delegate tasks, but cannot delegate accountability.

● “I was not aware” is not an acceptable explanation for a visible, recurring, or reasonably preventable condition that effective supervision should have identified.

● The Branch Manager is accountable for matters they could reasonably control, prevent, detect, correct, or escalate.

● Timely documented escalation does not remove the duty to take reasonable protective action while support or approval is pending.

● Failure to maintain controls, supervise effectively, respond promptly, report accurately, or close agreed actions may result in disciplinary action up to and including removal from the role or termination, following documented investigation, company policy, and applicable law.

● Dishonesty, concealment, falsification, theft, fraud, or serious disregard of food safety or employee safety must be escalated immediately for formal action.

● Continued failure to take ownership, correct recurring failures, or maintain required branch standards is incompatible with the Branch Manager position and may result in removal from the role, up to and including termination

Salary & Other Facilities 

• Salary- Kuwaiti Dinar 250
• Food Allowance Kuwaiti Dinar -25
• 2-year renewable contract
• Round-trip air tickets (mobilization & vacation)
• Company accommodation & transportation

Pls note that you must Possess ECNR Passport.